Shipping policy

Processing Time:

All orders are processed within 1–3 business days after payment confirmation.
You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Time:
Estimated delivery time:

• 10–15 business days worldwide
  

Please note that shipping times may vary depending on:

• Your location
  
• Customs processing
  
• Local carrier delays
  
• Holiday periods
  

Order Tracking:
Once your order has shipped, a tracking number will be sent to your email.
Please allow up to 48 hours for tracking updates to appear.

Shipping Fees:
Shipping costs are calculated at checkout unless otherwise stated during promotions or free shipping campaigns. 

Delays:
While we strive to deliver orders within the estimated timeframe, unexpected delays caused by customs, weather, or courier services may occur.
Velaroze is not responsible for delays once the package has been handed to the shipping carrier.

Incorrect Address:
Please ensure your shipping address is correct before placing your order.
Velaroze is not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us at: info@velaroze.com

Include:

• Your order number
  
• Photos (if damaged)
  
• Any relevant shipping details
  

We will work with the shipping carrier to resolve the issue as quickly as possible.

International Shipping
International customers may be responsible for customs duties, import taxes, or additional fees imposed by their country.